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Social Policy Review 18Analysis and debate in social policy, 2006$
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Linda Bauld, Karen Clarke, and Tony Maltby

Print publication date: 2006

Print ISBN-13: 9781861348449

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781861348449.001.0001

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PRINTED FROM POLICY PRESS SCHOLARSHIP ONLINE (www.policypress.universitypressscholarship.com). (c) Copyright Policy Press, 2020. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in PPSO for personal use.date: 06 June 2020

More than a matter of choice? Consumerism and the modernisation of health care

More than a matter of choice? Consumerism and the modernisation of health care

(p.100) (p.101) Six More than a matter of choice? Consumerism and the modernisation of health care
Social Policy Review 18

Janet Newman

Elizabeth Vidler

Policy Press

This chapter explores some of the ways in which the ‘consumer’ is situated in New Labour's narrative of modernisation. It examines how health care organisations are responding to the consumerist imperative, paying particular attention to how they attempt to resolve some of the political and policy tensions that arise. It examines the new relationships and patterns of identification that are configured in the interface between health services and their publics. The chapter is based on the results from an Economic and Social Research Council (ESRC)/Arts and Humanities Research Board (AHRB)-funded project entitled ‘Creating Citizen-Consumers: Changing Relationships and Identifications’. It focuses on the potential relationship between shifts in policy discourse and a reconfiguration of relationships and identifications. It draws on data from the analysis of policy documents; from interviews with senior health service managers; and from front-line staff and service users.

Keywords:   consumer, New Labour's narrative, modernisation, health care organisation, Economic and Social Research Council, Arts and Humanities Research Board

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