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Making it personalIndividualising activation services in the EU$
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Rik van Berkel and Ben Valkenburg

Print publication date: 2007

Print ISBN-13: 9781861347978

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781861347978.001.0001

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Individualising activation services: thrashing out an ambiguous concept

Individualising activation services: thrashing out an ambiguous concept

(p.25) Two Individualising activation services: thrashing out an ambiguous concept
Making it personal

Ben Valkenburg

Policy Press

This chapter examines the concept of individualisation in detail. It distinguishes five ‘individualisation discourses’ and studies the consequences that each of them has for the definition of individualised service provision. The discussion is focused on the issue of ‘who is in charge’ in the context of individualised service provision. This is related to the issue of the involvement or participation of service users in deciding the objectives and nature of activation services. This issue is directly linked with the question of user voice.

Keywords:   individualisation discourses, individualised service provision, service users, activation services, nature, user voice

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