The individualisation of activation services in context
The individualisation of activation services in context
This introductory chapter talks about the main topic of the book, which is individualisation. It defines individualisation of social service provision as services that should be adjusted to individual circumstances to increase their effectiveness. The main focus of the book is on one kind of social services, namely activation services. The chapter discusses important contextual factors that are important to understand the similarities and differences in the ways individualisation shapes and changes the processes of service provision and delivery. It then examines the transformation processes and the individualisation of social services before moving on to a discussion of individualisation and the implementation process. The latter portion of the chapter includes a summary of the next few chapters.
Keywords: individualisation, social service provision, effectiveness, activation services, contextual factors, service delivery, transformation process, implementation process
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