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Making it personal – Individualising activation services in the EU - Policy Press Scholarship Online
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Making it personal: Individualising activation services in the EU

Rik van Berkel and Ben Valkenburg


Public social services are increasingly being individualised in order to better meet the differentiated needs of competent and independent citizens and to promote the effectiveness of social interventions. This book addresses this development, focusing on a new type of social services that has become crucial in the ‘modernisation’ of welfare states: activation services. The book discusses and analyses the individualisation of activation services against the background of social policy reforms on the one hand, and the introduction of new forms of public governance on the other. Critically discu ... More

Keywords: public social services, individualisation, social interventions, activation services, social policy reforms, public governance

Bibliographic Information

Print publication date: 2007 Print ISBN-13: 9781861347978
Published to Policy Press Scholarship Online: March 2012 DOI:10.1332/policypress/9781861347978.001.0001


Affiliations are at time of print publication.

Rik van Berkel, editor

Ben Valkenburg, editor

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Part One Theoretical perspectives on individualised activation services

Five User involvement in personal social services

Ilse Julkunen, and Matti Heikkilä

Part Two Individualising activation services: Case studies


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