The administration of transformation: a case study of implementing welfare reform in the UK
The administration of transformation: a case study of implementing welfare reform in the UK
This chapter aims to provide a microlevel analysis of the unemployment policy that assesses the significance, extent, and character of change. This analysis uses the perspectives of frontline staff and unemployed service users as a basis. The chapter is composed of two main parts. The first part focuses on the changes, based on the perspective of frontline staff. It is focused on how the changes in the late 1990s affected them in their daily work with service users. The second part considers reform from the perspective of unemployed users, and is focused on the language shift via the formal redefinition of welfare subjects such as ‘customers’.
Keywords: microlevel analysis, unemployment policy, frontline staff, unemployed service users, language shift, formal redefinition, welfare subjects
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