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Critical Perspectives on User Involvement$
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Marian Barnes and Phil Cotterell

Print publication date: 2011

Print ISBN-13: 9781847427519

Published to Policy Press Scholarship Online: May 2012

DOI: 10.1332/policypress/9781847427519.001.0001

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PRINTED FROM POLICY PRESS SCHOLARSHIP ONLINE (www.policypress.universitypressscholarship.com). (c) Copyright Policy Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in PPSO for personal use.date: 29 November 2021

Changing patterns of service user involvement, 1990–2010

Changing patterns of service user involvement, 1990–2010

(p.89) Seven Changing patterns of service user involvement, 1990–2010
Critical Perspectives on User Involvement

Clare Evans

Ray Jones

Policy Press

This chapter describes how the changes in emphasis in social policy nationally and locally have required service users to adapt patterns of user involvement, and considers the role of user-controlled organisations in supporting and driving such changes. It is written from the perspective of a disabled woman who led the development of user involvement in one local authority area and contributed to the national development of disabled people's action, and that of a senior manager of social services who was committed to enabling users to have a voice. The chapter charts changes to social care services for disabled people since the implementation of the 1990 NHS and Community Care Act, including the implementation of Direct Payments; the Disability Equality Duty; Enhancing the Life Chances of Disabled People Report 2005; and the emphasis on personalisation and introduction of individual budgets. It also notes broader changes taking place within local government during this period. Drawing on experience of leading the development of user involvement and user-controlled organisations to support it both in Wiltshire and nationally, the chapter shows how service users have adapted, how they have worked and whom they have influenced.

Keywords:   disabled people, consultation, co-production, independent living, personalisation

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