- Title Pages
- List of figures
- Notes on contributors
IntroductionModernising social work
OnePerformance management in modernised social work
TwoThis is the modern world! Working in a social services contact centre
ThreeModernisation and the role of agency social workers
FourCustomer-citizenship in modernised social work
FiveModernising children's services: partnership and participation in policy and practice
SixModernisation and the delivery of user-centred services
SevenQuiet challenges? Professional practice in modernised social work
EightManaging to be professional? Team managers and practitioners in modernised social work
AfterwordIntensification, individualisation, inconvenience, interpellation
- Modernising social work
- Policy Press
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