The conclusion offers a comprehensive summary of the arguments presented in the previous pages. The chapter highlights the various management practices and labour market conditions within the service economy and the impact this has upon the employee. It also reflects upon the imperatives of capitalism and neoliberal ideology and the impact upon subjectivities that display a willingness to harm in order to advance individual needs. In returning to the concept of harm, the chapter concludes that contacts do not necessarily see their experience as harmful as it reflects labour market practice at the level of everyday experience; it is simply the way it is. However, in returning to the idea of recognition and flourishing, or the search for stability and fixity, the harms of work are increasingly problematic and must be addressed.
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