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The Harms of WorkAn Ultra-Realist Account of the Service Economy$
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Anthony Lloyd

Print publication date: 2018

Print ISBN-13: 9781529204018

Published to Policy Press Scholarship Online: May 2019

DOI: 10.1332/policypress/9781529204018.001.0001

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PRINTED FROM POLICY PRESS SCHOLARSHIP ONLINE (www.policypress.universitypressscholarship.com). (c) Copyright Policy Press, 2020. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in PPSO for personal use.date: 05 April 2020

Positive motivation to harm

Positive motivation to harm

(p.97) Five Positive motivation to harm
The Harms of Work

Anthony Lloyd

Policy Press

This chapter offers evidence to suggest that harm is not something done to precarious workers by social forces and structural deficit but also something inflicted upon each other. The culture of targets and competitive individualism creates the conditions for conflict between managers, co-workers and customers, all of whom seek some degree of status, recognition or security from the infliction of harm on others. Evidence shows managers targeting employees, the emergence of cliques, often management led, which inflict harm on those outside the group, customers willing to belittle, infantilise and abuse employees, and co-workers seeking competitive advantage at the expense of others. This positive motivation to harm reflects the absence of an ethical responsibility for the other and, in some cases, represents the emergence of a subjectivity imbued with the ‘special liberty’ to act as one pleases in order to maximise market share and opportunities within a culture of competition and individual advantage.

Keywords:   ethical responsibility, absence, harm, subjectivity, motivation, customer abuse, workplace bullying, special liberty

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