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The Harms of WorkAn Ultra-Realist Account of the Service Economy$
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Anthony Lloyd

Print publication date: 2018

Print ISBN-13: 9781529204018

Published to Policy Press Scholarship Online: May 2019

DOI: 10.1332/policypress/9781529204018.001.0001

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(p.1) Introduction
The Harms of Work

Anthony Lloyd

Policy Press

This chapter introduces the themes and issues at the heart of the book. Starting with an account of Sports Direct and its recent publicity for treatment of employees, this chapter establishes the reality that this is not an anomaly but rather the normal functioning of the service economy. A brief account of the size and scale of the service economy confirms the necessity of closer investigation into its practices. The introduction also delineates the methodological questions that underpin this book; it outlines the origins of this study, the research location and the sample. The chapter alludes to the emergence of social harm as a unique theoretical perspective with the capacity to connect macro, meso and micro level factors such as the imperatives of capital, the configuration of labour markets and management practice, and the impact on individuals who may be subject to or inflict harm on others.

Keywords:   service economy, Sports Direct, employment, methodology, ethnography, introduction

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