This chapter introduces the themes and issues at the heart of the book. Starting with an account of Sports Direct and its recent publicity for treatment of employees, this chapter establishes the reality that this is not an anomaly but rather the normal functioning of the service economy. A brief account of the size and scale of the service economy confirms the necessity of closer investigation into its practices. The introduction also delineates the methodological questions that underpin this book; it outlines the origins of this study, the research location and the sample. The chapter alludes to the emergence of social harm as a unique theoretical perspective with the capacity to connect macro, meso and micro level factors such as the imperatives of capital, the configuration of labour markets and management practice, and the impact on individuals who may be subject to or inflict harm on others.
Policy Press Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.
If you think you should have access to this title, please contact your librarian.
To troubleshoot, please check our FAQs, and if you can't find the answer there, please contact us.