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The Harms of Work – An Ultra-Realist Account of the Service Economy - Policy Press Scholarship Online
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The Harms of Work: An Ultra-Realist Account of the Service Economy

Anthony Lloyd


This book provides a qualitative account of working conditions within the contemporary service economy. As the largest employer in the modern labour market, investigating its realities demonstrates a number of problematic issues. The quest for profitability, efficiency and customer satisfaction drive a number of practices that can be interpreted from a social harm perspective. The use of zero-hours contracts, temporary work agencies, just-in-time management, lean working, and emotional labour, underpinned by targets and performance management reflect the imperatives of capital and the requirem ... More

Keywords: social harm, service economy, ultra-realism, work, neoliberalism, capitalism, ideology, transcendental materialism, targets

Bibliographic Information

Print publication date: 2018 Print ISBN-13: 9781529204018
Published to Policy Press Scholarship Online: May 2019 DOI:10.1332/policypress/9781529204018.001.0001


Affiliations are at time of print publication.

Anthony Lloyd, author
Teesside University