Jump to ContentJump to Main Navigation
Social Policy Review 32Analysis and Debate in Social Policy, 2020$
Users without a subscription are not able to see the full content.

James Rees, Marco Pomati, and Elke Heins

Print publication date: 2020

Print ISBN-13: 9781447341666

Published to Policy Press Scholarship Online: January 2021

DOI: 10.1332/policypress/9781447341666.001.0001

Show Summary Details
Page of

PRINTED FROM POLICY PRESS SCHOLARSHIP ONLINE (www.policypress.universitypressscholarship.com). (c) Copyright Policy Press, 2022. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in PPSO for personal use.date: 04 July 2022

‘Everywhere and nowhere’: interventions and services under austerity

‘Everywhere and nowhere’: interventions and services under austerity

(p.271) 12 ‘Everywhere and nowhere’: interventions and services under austerity
Social Policy Review 32

Stephen Crossley

Policy Press

This chapter explains how austerity has led to an increasingly fragmented and disparate economy and geography of welfare. These changes have affected people's ability to access services, leaving some of them isolated and excluded from activities that they previously enjoyed. The chapter then questions the use of new information technology (IT) systems and the related expansion of cybernetic relations to register, administer, manage, and target some of the most vulnerable members of society. It argues that these virtual systems emerge as a way of dealing with cases that need physical and in-depth contact in the context of austerity budgets rather than a tested way of pooling information to save lives. This argument suggests that they can also be a way to exclude service users from decision-making about their entitlement and ultimately their lives, reconfiguring the power relations between the public and the state.

Keywords:   austerity, welfare, service access, information technology systems, cybernetic relations, vulnerable people, austerity budgets, service users, power relations

Policy Press Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs, and if you can't find the answer there, please contact us.