Jump to ContentJump to Main Navigation
A Handbook of Food CrimeImmoral and Illegal Practices in the Food Industry and What to Do About Them$
Users without a subscription are not able to see the full content.

Allison Gray and Ronald Hinch

Print publication date: 2018

Print ISBN-13: 9781447336013

Published to Policy Press Scholarship Online: January 2019

DOI: 10.1332/policypress/9781447336013.001.0001

Show Summary Details
Page of

PRINTED FROM POLICY PRESS SCHOLARSHIP ONLINE (www.policypress.universitypressscholarship.com). (c) Copyright Policy Press, 2020. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in PPSO for personal use.date: 31 March 2020

Consumer reactions to food safety scandals: A research model and moderating effects

Consumer reactions to food safety scandals: A research model and moderating effects

Chapter:
(p.385) 23 Consumer reactions to food safety scandals: A research model and moderating effects
Source:
A Handbook of Food Crime
Author(s):

Camilla Barbarossa

Publisher:
Policy Press
DOI:10.1332/policypress/9781447336013.003.0024

Food safety scandals are recurring events in the food industry worldwide. Consumers and companies are not immune to these incidents. However, there is a paucity of studies that examine consumer responses toward food companies involved in food safety scandals. This chapter attempts to address these issues. First, it provides theoretical bases for the psychological mechanisms through which consumers form judgments of blame toward food brands involved in food safety scandals. Second, it clarifies how attributions of blame negatively affect relevant consumer non-behavioural responses (emotions and attitude) and behavioural responses (purchase intention, word-of-mouth, and boycott) toward faulty food brands. Third, it provides a literature review of the most relevant consumer-related, brand-related, and context-related variables, which may influence the psychological mechanisms of blame attribution, and subsequent non-behavioural and behavioural responses, in the context of a food safety incident.

Keywords:   food safety scandals, food-harm crises, attribution of blame, negative emotions, consumer punitive actions

Policy Press Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs, and if you can't find the answer there, please contact us.