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Professional Health Regulation in the Public InterestInternational Perspectives$
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John Martyn Chamberlain, Mike Dent, and Mike Saks

Print publication date: 2018

Print ISBN-13: 9781447332268

Published to Policy Press Scholarship Online: January 2019

DOI: 10.1332/policypress/9781447332268.001.0001

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PRINTED FROM POLICY PRESS SCHOLARSHIP ONLINE (www.policypress.universitypressscholarship.com). (c) Copyright Policy Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in PPSO for personal use.date: 25 September 2021

Health complaints entities in Australia and New Zealand: serving the public interest?

Health complaints entities in Australia and New Zealand: serving the public interest?

Chapter:
(p.221) Twelve Health complaints entities in Australia and New Zealand: serving the public interest?
Source:
Professional Health Regulation in the Public Interest
Author(s):

Jennifer Morris

Jennifer Moore

Marie Bismark

Publisher:
Policy Press
DOI:10.1332/policypress/9781447332268.003.0012

This chapter describes health complaints entities in Australia and New Zealand, with an analytical focus on the ways in which they do, or do not, serve the public interest. The concept of public interest is explored with reference to the aims and functions of these entities, and the competing interests at work in their design, establishment, administration and operation. We also examine significant events and social movements that have created the impetus for health complaints system reform, and examine the impact and effectiveness of these. We examine the evidence, as well as the lack thereof, regarding the extent to which current complaints commissioners achieve their stated goals. Finally, the chapter identifies emerging challenges with implications and opportunities for the contribution of health complaints entities to the public interest.

Keywords:   Australia, New Zealand, health care, complaints, commissioners, public interest

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