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Communicative CapacityPublic Encounters in Participatory Theory and Practice$
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Koen P.R. Bartels

Print publication date: 2015

Print ISBN-13: 9781447318507

Published to Policy Press Scholarship Online: May 2016

DOI: 10.1332/policypress/9781447318507.001.0001

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Recommendations: communicative capacity in practice and policy

Recommendations: communicative capacity in practice and policy

(p.225) Nine Recommendations: communicative capacity in practice and policy
Communicative Capacity

Koen P.R. Bartels

Policy Press

This chapter further develops the conclusions of the previous chapter and translates these into recommendations for practice and policy. It starts by once more making the argument that citizens and public professionals can improve the productivity of their participatory encounters when they learn to recognise and break through the habitual communicative patterns they sustain in-between them by adapting the nature, tone and conditions of conversations to the ‘law of the situation’. Exercising communicative capacity can enhance their ability to solve the problems they are facing together and save time, energy, and costs in the process. Based on the analysis of the three cases, the chapter provides a number of handles for more productive communicating about the situation they are in, the substantive issues at hand, and the relationships they build and maintain. It then turns to three recommendations for policy makers to actively support public professionals and citizens who encounter each other in everyday practice. The chapter concludes by reflecting on the challenges involved with learning and change and emphasising the importance and centrality of communicative capacity in the process.

Keywords:   communicative capacity, policy, practice, learning, change

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