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Understanding street-level bureaucracy

Peter Hupe, Peter Hupe, Michael Hill, and Aurèlien Buffat


This edited volume provides a state of the art account of theory and research on modern street-level bureaucracy. For the first time gathering internationally leading scholars on the subject, the book combines reviews of the scholarly field by Evelyn Brodkin and by the editors with reports on contemporary empirical research.Understanding Street-Level Bureaucracy takes a wide view on phenomena every citizen or organisation is familiar with. The book explicitly includes discussions of the varying roles of public officials who fulfill their tasks while interacting with the public. Such officials ... More

Keywords: street level bureaucracy, policy implementation, rules, discretion, street level bureaucrats, professions, professionals, public policy, public administration, public service delivery

Bibliographic Information

Print publication date: 2015 Print ISBN-13: 9781447313267
Published to Policy Press Scholarship Online: January 2016 DOI:10.1332/policypress/9781447313267.001.0001


Affiliations are at time of print publication.

Peter Hupe, editor
Erasmus University Rotterdam, The Netherlands

Peter Hupe, editor
University of Newcastle, UK

Michael Hill, editor
University of Lausanne, Switzerland

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Part One Introduction

One Introduction

Peter Hupe, Michael Hill and Aurélien Buffat

Two The inside story

Evelyn Z. Brodkin

Part Two Delivering services and benefits: Street-level bureaucracy and the welfare state

Part Three Agents of the state: Street-level bureaucracy and law enforcement

Part Four Embedded in society: Street-level bureaucrats as public actors

Ten ‘Playing the rules’

Michael Musheno and Steven Maynard-Moody

Part Five The management of street-level bureaucrats

Thirteen First-line supervisors as gate-keepers

Peter Hupe and Eva van Kooten

Part Six The promise of professionalism

Part Seven Conclusion

Eighteen Conclusion

Peter Hupe, Michael Hill and Aurélien Buffat

End Matter