Jump to ContentJump to Main Navigation
Access to justice for disadvantaged communities$
Users without a subscription are not able to see the full content.

Marjorie Mayo, Gerald Koessl, Matthew Scott, and Imogen Slater

Print publication date: 2014

Print ISBN-13: 9781447311027

Published to Policy Press Scholarship Online: September 2014

DOI: 10.1332/policypress/9781447311027.001.0001

Show Summary Details
Page of

PRINTED FROM POLICY PRESS SCHOLARSHIP ONLINE (www.policypress.universitypressscholarship.com). (c) Copyright Policy Press, 2022. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in PPSO for personal use.date: 17 May 2022

Public service modernisation, restructuring and recommodification

Public service modernisation, restructuring and recommodification

(p.61) Five Public service modernisation, restructuring and recommodification
Access to justice for disadvantaged communities

Marjorie Mayo

Gerald Koessl

Matthew Scott

Imogen Slater

Policy Press

Chapter five draws upon the research findings to examine the effects of changes to the provision of legal aid. There were increased pressures on management and accountability systems for instance. Law Centres had been characterised by collective ways of working in many cases, with a strong focus upon accountability downwards to the communities that they served. But it was becoming increasingly difficult to maintain these types of approaches, whilst meeting the requirements of the Legal Services Commission, including the performance targets involved. There were pressures on the pay and working conditions of Law Centre staff in the context of these financial constraints. And there were pressures towards deskilling, as the Legal Services Commission encouraged the use of cheaper, less skilled labour, to reduce costs and so keep within budget. One of the most challenging dilemmas related to the potential pressure to start charging clients for some services. For some Law Centre staff and volunteers this was becoming a pragmatic necessity, in order to keep services going at all. For others, though, such a development would represent a fundamental betrayal of Law Centres’ ethos and values.

Keywords:   Public service modernisation, public service marketization, public service restructuring, Law Centre staff de-skilling

Policy Press Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs, and if you can't find the answer there, please contact us.