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Access to justice for disadvantaged communities$
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Marjorie Mayo, Gerald Koessl, Matthew Scott, and Imogen Slater

Print publication date: 2014

Print ISBN-13: 9781447311027

Published to Policy Press Scholarship Online: September 2014

DOI: 10.1332/policypress/9781447311027.001.0001

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PRINTED FROM POLICY PRESS SCHOLARSHIP ONLINE (www.policypress.universitypressscholarship.com). (c) Copyright Policy Press, 2020. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in PPSO for personal use.date: 31 March 2020

Public service modernisation, restructuring and recommodification

Public service modernisation, restructuring and recommodification

Chapter:
(p.61) Five Public service modernisation, restructuring and recommodification
Source:
Access to justice for disadvantaged communities
Author(s):

Marjorie Mayo

Gerald Koessl

Matthew Scott

Imogen Slater

Publisher:
Policy Press
DOI:10.1332/policypress/9781447311027.003.0006

Chapter five draws upon the research findings to examine the effects of changes to the provision of legal aid. There were increased pressures on management and accountability systems for instance. Law Centres had been characterised by collective ways of working in many cases, with a strong focus upon accountability downwards to the communities that they served. But it was becoming increasingly difficult to maintain these types of approaches, whilst meeting the requirements of the Legal Services Commission, including the performance targets involved. There were pressures on the pay and working conditions of Law Centre staff in the context of these financial constraints. And there were pressures towards deskilling, as the Legal Services Commission encouraged the use of cheaper, less skilled labour, to reduce costs and so keep within budget. One of the most challenging dilemmas related to the potential pressure to start charging clients for some services. For some Law Centre staff and volunteers this was becoming a pragmatic necessity, in order to keep services going at all. For others, though, such a development would represent a fundamental betrayal of Law Centres’ ethos and values.

Keywords:   Public service modernisation, public service marketization, public service restructuring, Law Centre staff de-skilling

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