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Julkunen, I., & Heikkilä, M. (2007-02-28). User involvement in personal social services. In Making it personal: Individualising activation services in the EU. : Policy Press. Retrieved 21 Sep. 2021, from https://policypress.universitypressscholarship.com/view/10.1332/policypress/9781861347978.001.0001/upso-9781861347978-chapter-5.