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Duffy, J., & McKeever, B. (2011-11-16). Looking out from the middle: influencing policy change through user involvement. In Critical Perspectives on User Involvement. : Policy Press. Retrieved 16 Sep. 2021, from https://policypress.universitypressscholarship.com/view/10.1332/policypress/9781847427519.001.0001/upso-9781847427519-chapter-8.