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Cotterell, P., & Morris, C. (2011-11-16). The capacity, impact and challenge of service users' experiential knowledge. In Critical Perspectives on User Involvement. : Policy Press. Retrieved 28 Sep. 2021, from https://policypress.universitypressscholarship.com/view/10.1332/policypress/9781847427519.001.0001/upso-9781847427519-chapter-5.