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McDonald, R. (2006-06-28). Creating a patient-led NHS: empowering ‘consumers’ or shrinking the state?. In Social Policy Review 18: Analysis and debate in social policy, 2006. : Policy Press. Retrieved 22 Oct. 2019, from https://www.universitypressscholarship.com/view/10.1332/policypress/9781861348449.001.0001/upso-9781861348449-chapter-2.