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Modernising health careReinventing professions, the state and the public$
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Ellen Kuhlmann

Print publication date: 2006

Print ISBN-13: 9781861348586

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781861348586.001.0001

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Professions and trust: new technologies of building trust in medical services

Professions and trust: new technologies of building trust in medical services

Chapter:
(p.180) (p.181) Eight Professions and trust: new technologies of building trust in medical services
Source:
Modernising health care
Author(s):

Ellen Kuhlmann

Publisher:
Policy Press
DOI:10.1332/policypress/9781861348586.003.0009

This chapter argues that information represents a new technology of building trust on justifiable criteria, which serves as a bridge between different actors in health care, and between experts and lay people. Performance indicators, clinical guidelines and EBM are the ‘carriers’ of information and the new signs of trustworthy relations. A technology of building trust via information provides new opportunities to improve the social participation of all those labelled ‘others’. At the same time, the ‘bridge’ is controlled by the medical profession, which produces the information that patients, the public and policy makers rely on. Changing strategies and sources of building trust in health care services highlight the interdependency and connectedness of state regulation and the professions.

Keywords:   health care, performance indicators, clinical guidelines, EBM, information, medical profession, building trust

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