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Making it personalIndividualising activation services in the EU$
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Rik van Berkel and Ben Valkenburg

Print publication date: 2007

Print ISBN-13: 9781861347978

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781861347978.001.0001

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The individualisation of activation services in context

The individualisation of activation services in context

Chapter:
(p.3) One The individualisation of activation services in context
Source:
Making it personal
Author(s):

Rik van Berkel

Ben Valkenburg

Publisher:
Policy Press
DOI:10.1332/policypress/9781861347978.003.0001

This introductory chapter talks about the main topic of the book, which is individualisation. It defines individualisation of social service provision as services that should be adjusted to individual circumstances to increase their effectiveness. The main focus of the book is on one kind of social services, namely activation services. The chapter discusses important contextual factors that are important to understand the similarities and differences in the ways individualisation shapes and changes the processes of service provision and delivery. It then examines the transformation processes and the individualisation of social services before moving on to a discussion of individualisation and the implementation process. The latter portion of the chapter includes a summary of the next few chapters.

Keywords:   individualisation, social service provision, effectiveness, activation services, contextual factors, service delivery, transformation process, implementation process

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