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Administering welfare reformInternational transformations in welfare governance$
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Paul Henman and Menno Fenger

Print publication date: 2006

Print ISBN-13: 9781861346520

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781861346520.001.0001

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The administration of transformation: a case study of implementing welfare reform in the UK

The administration of transformation: a case study of implementing welfare reform in the UK

Chapter:
(p.160) (p.161) Eight The administration of transformation: a case study of implementing welfare reform in the UK
Source:
Administering welfare reform
Author(s):

Sharon Wright

Publisher:
Policy Press
DOI:10.1332/policypress/9781861346520.003.0008

This chapter aims to provide a microlevel analysis of the unemployment policy that assesses the significance, extent, and character of change. This analysis uses the perspectives of frontline staff and unemployed service users as a basis. The chapter is composed of two main parts. The first part focuses on the changes, based on the perspective of frontline staff. It is focused on how the changes in the late 1990s affected them in their daily work with service users. The second part considers reform from the perspective of unemployed users, and is focused on the language shift via the formal redefinition of welfare subjects such as ‘customers’.

Keywords:   microlevel analysis, unemployment policy, frontline staff, unemployed service users, language shift, formal redefinition, welfare subjects

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