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Working futures?Disabled people, policy and social inclusion$
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Alan Roulstone and Colin Barnes

Print publication date: 2005

Print ISBN-13: 9781861346261

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781861346261.001.0001

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Jobcentre Plus: can specialised personal advisers be justified?

Jobcentre Plus: can specialised personal advisers be justified?

Chapter:
(p.152) (p.153) Ten Jobcentre Plus: can specialised personal advisers be justified?
Source:
Working futures?
Author(s):

Alan Roulstone

Colin Barnes

Publisher:
Policy Press
DOI:10.1332/policypress/9781861346261.003.0011

This chapter examines the research evidence to consider the case for specialist advisers. It draws on the views and experiences reported by incapacity-benefits claimants and personal advisers involved in the work-focused interview process, and by participants and advisers in the New Deal programmes. The chapter notes that views on the process are insufficient evidence from which to reach conclusions on the comparative effectiveness of specialist and mainstream approaches, and thus, where evidence is available, the outcomes of programmes are taken into account in weighing the arguments.

Keywords:   research evidence, specialist advisers, incapacity-benefits claimants, personal advisers, interview process, New Deal programmes

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