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The politics of evaluationParticipation and policy implementation$
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David Taylor and Susan Balloch

Print publication date: 2005

Print ISBN-13: 9781861346063

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781861346063.001.0001

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Reaching for the stars: the performance assessment framework for social services

Reaching for the stars: the performance assessment framework for social services

Chapter:
(p.57) Three Reaching for the stars: the performance assessment framework for social services
Source:
The politics of evaluation
Author(s):

Stella Law

Karin Janzon

Publisher:
Policy Press
DOI:10.1332/policypress/9781861346063.003.0004

This chapter discusses the development of the performance assessment system for social care. It covers the period from the introduction of the Performance Assessment Framework in 1998 to the organisational changes of 2004, including discussion of the yearly star ratings for each council with social services responsibilities introduced in 2002. It considers the extent to which users have participated in setting the agenda for performance assessment. It notes that there are still no directly user-defined indicators. It explains that the effectiveness of user involvement in improving quality of service is also an area that needs to be better evaluated.

Keywords:   performance assessment system, social care, Performance Assessment Framework, social services, user-defined indicators

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