Jump to ContentJump to Main Navigation
Poverty StreetThe dynamics of neighbourhood decline and renewal$
Users without a subscription are not able to see the full content.

Ruth Lupton

Print publication date: 2003

Print ISBN-13: 9781861345356

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781861345356.001.0001

Show Summary Details

Management failure

Management failure

Chapter:
(p.99) Four Management failure
Source:
Poverty Street
Author(s):

Ruth Lupton

Publisher:
Policy Press
DOI:10.1332/policypress/9781861345356.003.0005

This chapter discusses the failure of public services to manage the 12 small neighbourhoods effectively. It starts by addressing the problems with public services. The most obvious gap in service provision was in frontline services to maintain social order. There was a marked lack of low-level enforcement and deterrence. The interviews with residents in the 12 neighbourhoods indicated that the persistent failure of public management had become almost an expectation. The failure of local democracy to engage people in the governance of their areas and neighbourhoods is also noted. All of the neighbourhoods had some frontline provision. Over the years, the failure of public services to deal effectively with neighbourhood problems had become an expectation among many residents. Cynicism and mistrust created a barrier to engagement with services and to political participation.

Keywords:   management failure, neighbourhoods, public services, service provision, frontline services, social order, frontline provision, cynicism, mistrust

Policy Press Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs, and if you can't find the answer there, please contact us.