Contents
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Inviting local residents to plan the future of their communities Inviting local residents to plan the future of their communities
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The value of maximum diversity or ‘requisite variety’ The value of maximum diversity or ‘requisite variety’
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Seeking common ground rather than a forced consensus Seeking common ground rather than a forced consensus
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Learning to work with diversity and difference Learning to work with diversity and difference
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‘Nothing about us without us’ ‘Nothing about us without us’
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The role of design teams in working out how ‘the whole system’ can ‘come into the room together’ The role of design teams in working out how ‘the whole system’ can ‘come into the room together’
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Developing design teams Developing design teams
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How do design teams decide which stakeholders to involve in the processes they are designing? How do design teams decide which stakeholders to involve in the processes they are designing?
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Getting the whole system into the room – exploring differences, directly and indirectly, with interest groups and community members Getting the whole system into the room – exploring differences, directly and indirectly, with interest groups and community members
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Data gathering about the workings of the whole system Data gathering about the workings of the whole system
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Integrating data gathering Integrating data gathering
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The anxious and dysfunctional management team The anxious and dysfunctional management team
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‘The loose cannon’! ‘The loose cannon’!
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Establishing key questions about mental health and mental health services as a basis for collaborative enquiry Establishing key questions about mental health and mental health services as a basis for collaborative enquiry
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Your views about the issues involved in gathering data on the issues to be addressed in whole systems development Your views about the issues involved in gathering data on the issues to be addressed in whole systems development
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Meetings or big events as a key means of bringing the system into the room Meetings or big events as a key means of bringing the system into the room
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Six Valuing difference and diversity: getting the whole system into the room
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Published:February 2003
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Abstract
Many are seeing a societal learning curve where people are moving from a tendency to rely on experts to solve problems or to improve whole systems to individuals themselves wanting more control over issues that critically affect their lives. They can start to align their own actions with those of colleagues or fellow citizens to bring this into being. This chapter explores how the difference and diversity within the whole system can be utilised to the benefit of all stakeholders; addresses how the whole system can come ‘into the room together’ to work on complex issues such as partnerships between organisations, ways of improving education or healthcare or dealing with urban poverty; and discusses ways of ensuring that the voices of disadvantaged groups on the margin of society are heard, if not directly at least indirectly, in whole systems development.
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