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Trusting on the edgeManaging uncertainty and vulnerability in the midst of serious mental health problems$
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Patrick Brown and Michael Calnan

Print publication date: 2012

Print ISBN-13: 9781847428899

Published to Policy Press Scholarship Online: January 2013

DOI: 10.1332/policypress/9781847428899.001.0001

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Constructing knowledge through social interactions: the role of interpersonal trust in negotiating negative institutional conceptions

Constructing knowledge through social interactions: the role of interpersonal trust in negotiating negative institutional conceptions

Chapter:
(p.33) Two Constructing knowledge through social interactions: the role of interpersonal trust in negotiating negative institutional conceptions
Source:
Trusting on the edge
Author(s):

Patrick Brown

Michael Calnan

Publisher:
Policy Press
DOI:10.1332/policypress/9781847428899.003.0003

Chapter Two further develops the theoretical and conceptual framework introduced in Chapter One, illustrating this in more depth through the qualitative data from interviews with service users and professionals. Sections investigate how these respondents – especially service-users – reconciled broader assumptions regarding the motivations and competencies of actors (based on institutional context, profession and other ideal-types) with more individualised ‘signs’ expressed through face-to-face communication. This chapter thus considers how trust in individuals is possible despite more problematic institutional contexts and related uncertainties and vulnerabilities which emerge from negative past experiences. At the heart of the analysis is the development of understandings of how inter-personal interactions are able to override negative perceptions of the abstract system within the formation of trust.

Keywords:   Interpersonal interactions, Abstract system, Past experiences, Negative conceptions, Institutional contexts, Ideal-types

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