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From recession to renewalThe impact of the financial crisis on public services and local government$
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Joanna Richardson

Print publication date: 2010

Print ISBN-13: 9781847427007

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781847427007.001.0001

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Choice, empowerment, personalisation: taking forward public services in a recession?

Choice, empowerment, personalisation: taking forward public services in a recession?

Chapter:
(p.156) (p.157) Eight Choice, empowerment, personalisation: taking forward public services in a recession?
Source:
From recession to renewal
Author(s):

Tim Brown

Nicola Yates

Publisher:
Policy Press
DOI:10.1332/policypress/9781847427007.003.0008

This chapter examines the viability of the choice, personalisation, and empowerment agenda in the delivery of public services across local government in the context of the financial crisis. The publication of the previous Labour government's (2009) public service reform paper Building Britain's Future, and the subsequent Conservative–Liberal Democrat Coalition government's ideas on the ‘Big Society’, promised empowerment of the public consumer, but how viable is this in the recession? The chapter pays attention to different models for the future delivery of services and their implications for the choice, empowerment, and, personalisation agenda. It argues that innovative approaches are likely to be developed only at a local level.

Keywords:   public services, local government, choice, personalisation, empowerment, Building Britain's Future

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