Jump to ContentJump to Main Navigation
From recession to renewalThe impact of the financial crisis on public services and local government$
Users without a subscription are not able to see the full content.

Joanna Richardson

Print publication date: 2010

Print ISBN-13: 9781847427007

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781847427007.001.0001

Show Summary Details

Efficiencies in public service delivery

Efficiencies in public service delivery

(p.135) Seven Efficiencies in public service delivery
From recession to renewal

John Seddon

Brendan O’Donovan

Policy Press

This chapter argues that current centrally dictated ‘command and control’ methods of public service management are inherently wasteful, and have only made services worse at higher cost. Instead, it suggests an alternative ‘systems thinking’ methodology and illustrates the application of this through examples from UK public services. If applied more widely, the chapter suggests, these methods have the potential to create better services at much lower costs while also reintroducing local responsibility for improving these services.

Keywords:   public service management, command and control, systems thinking, UK public services

Policy Press Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs, and if you can't find the answer there, please contact us.