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Children's agency, children's welfareA dialogical approach to child development, policy and practice$
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Carolus van Nijnatten

Print publication date: 2010

Print ISBN-13: 9781847424891

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781847424891.001.0001

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Dialogical management

Dialogical management

Chapter:
(p.112) (p.113) seven Dialogical management
Source:
Children's agency, children's welfare
Author(s):

Carolus van Nijnatten

Publisher:
Policy Press
DOI:10.1332/policypress/9781847424891.003.0008

This chapter explores the effect of a new child welfare policy on dialogical services. It starts by discussing the social mission of child welfare. It then goes on to explain the rise of a new dialogical management culture. Special attention is paid to the value of management knowledge, the differences between material and immaterial services and the implementation of free market principles in child welfare. A dialogical approach of management is brought to the fore. The task of child welfare is to support continuity in families at risk by repairing or replacing their agency. Furthermore, five features that catch the eye are elaborated: control, standardisation, client orientation, management style and expertise. The dialogue is central to good management in child welfare. Dialogue with clients came under pressure as professionals needed more time for reporting, evaluation and accounting, while doubts were replaced by rapid decisions.

Keywords:   child welfare policy, dialogical services, social mission, dialogical management, child agency

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