Jump to ContentJump to Main Navigation
Subversive citizensPower, agency and resistance in public services$
Users without a subscription are not able to see the full content.

Marian Barnes and David Prior

Print publication date: 2009

Print ISBN-13: 9781847422088

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781847422088.001.0001

Show Summary Details

Examining the idea of ‘subversion’ in public services

Examining the idea of ‘subversion’ in public services

(p.3) One Examining the idea of ‘subversion’ in public services
Subversive citizens

Marian Barnes

David Prior

Policy Press

The central question addressed by this book is how front-line staff in public services and the citizens who use those services act in ways that modify, disrupt, or negate the intended processes and outcomes of public policy. This chapter maps the broad landscape within which different detailed case studies are presented. It starts by considering those changes in the configuration of public services, and in the roles of public service workers that provide the context in which service users and citizens have been ‘recruited’ to the project of delivering public policy. The chapter describes the transformation of public services and citizenship.

Keywords:   public services, front-line staff, public policy, citizenship

Policy Press Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs, and if you can't find the answer there, please contact us.