- Title Pages
- List of figures and tables
- Notes on contributors
- One Introduction: managing the ‘unmanageable consumer’
- Two The consumer and New Labour: the consumer as king?
- Three Narratives of public service delivery in the UK: comparing central and local government
- Four Understanding the ‘differentiated consumer’ in public services
- Five Differentiating consumers in professional services: information empowerment and the emergence of the fragmented consumer1
- Six The healthcare consumer
- Seven The consumer in education
- Eight The consumer and social housing
- Nine The people's police? Citizens, consumers and communities
- Ten The consumer in social care
- Eleven Differentiated consumers? A differentiated view from a service user perspective
- Twelve Authoritative consumers or experts by experience? User groups in health and social care
- Thirteen The public service consumer as member
- Fourteen Conclusion: the consumer in public services
Choice, values and difference
- The consumer in public services
- Policy Press
Policy Press Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.
If you think you should have access to this title, please contact your librarian.
To troubleshoot, please check our FAQs, and if you can't find the answer there, please contact us.