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The consumer in public servicesChoice, values and difference$
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Richard Simmons, Martin Powell, and Ian Greener

Print publication date: 2009

Print ISBN-13: 9781847421814

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781847421814.001.0001

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The consumer in education

The consumer in education

(p.119) Seven The consumer in education
The consumer in public services

Catherine M. Farrell

Policy Press

The consumer role in education is one that has historically existed prior to legislative reform. Parents have always had choices about ‘which school’ in terms of private or state school, religious or non-religious, and also choices about where they live and, by implication, where their children go to school. Using the ‘voice’, ‘choice’, and ‘exit’ framework, this chapter aims to discuss the consumer in education. It is divided into three parts, the first of which focuses on the involvement of citizens, consumers, and parents in education. The second part reviews the mechanisms of consumption, examining the use of the market, catchment areas, and also the allocation of school places by lottery. The third part of the chapter outlines the different faces of consumerism and citizen participation in education. It draws conclusions about the involvement of citizen-consumers in education services.

Keywords:   consumer, education services, consumerism, citizen participation, consumption mechanism

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