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The consumer in public servicesChoice, values and difference$
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Richard Simmons, Martin Powell, and Ian Greener

Print publication date: 2009

Print ISBN-13: 9781847421814

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781847421814.001.0001

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The healthcare consumer

The healthcare consumer

(p.99) Six The healthcare consumer
The consumer in public services

Martin Powell

Ian Greener

Policy Press

In practical terms, there has often been little evidence of National Health Service (NHS) organisations adopting a patient-centred approach to the delivery of care. Consumerism has not often been very apparent in healthcare, regardless of whether particular commentators regard it as a good thing or not. This chapter focuses on the consumer of healthcare, and first briefly examines the terms of ‘client’, ‘citizen’, and ‘consumer’ with respect to healthcare. It then examines the ‘consumer’ in the NHS, before discussing the mechanisms of healthcare consumption and the different faces of health consumerism.

Keywords:   health consumerism, healthcare, National Health Service, healthcare consumption

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