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The consumer in public servicesChoice, values and difference$
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Richard Simmons, Martin Powell, and Ian Greener

Print publication date: 2009

Print ISBN-13: 9781847421814

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781847421814.001.0001

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Conclusion: the consumer in public services

Conclusion: the consumer in public services

(p.255) Fourteen Conclusion: the consumer in public services
The consumer in public services

Richard Simmons

Martin Powell

Policy Press

A key focus of this book was to think about the ‘differentiated consumer’ in public services, and what it meant from different perspectives in relation to public services and consumption. This chapter attempts to make sense of all this by returning to some of the themes set out in the Introduction. First, it recognises that many different faces and mechanisms of consumerism exist. This helps people to identify who it is that presents themselves when they use public services and what their expectations might be, as well as what responses they might face from public service providers. Second, the chapter acknowledges the role of different public service contexts, and that what works in terms of consumerism and choice for some people in some settings may not be universal. Third, it acknowledges the role of values in different public service contexts.

Keywords:   differentiated consumer, public services, consumerism, public service providers, consumer choice

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