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The consumer in public servicesChoice, values and difference$
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Richard Simmons, Martin Powell, and Ian Greener

Print publication date: 2009

Print ISBN-13: 9781847421814

Published to Policy Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781847421814.001.0001

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Differentiated consumers? A differentiated view from a service user perspective

Differentiated consumers? A differentiated view from a service user perspective

Chapter:
(p.197) Eleven Differentiated consumers? A differentiated view from a service user perspective
Source:
The consumer in public services
Author(s):

Peter Beresford

Publisher:
Policy Press
DOI:10.1332/policypress/9781847421814.003.0011

Discussion and developments relating to ‘the public service consumer’ have been constants of growing significance since the late 1970s. This chapter focuses on this issue from the perspectives of people as long-term users of health and social care services. This large group–which includes older and disabled people, mental health service users, people with learning difficulties, and others–is one for whom the discourse about the consumer in public services has major ramifications. Yet this discourse is not one in which they can be said to have played a central part. The chapter aims to explore both this group's responses to public service consumerism and the frameworks that they have employed in developing both their own individual and collective identities and actions in relation to public policy and services.

Keywords:   social policy, public service consumer, healthcare, disabled people, mental health service

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