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The consumer in public services
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The consumer in public services: Choice, values and difference

Richard Simmons, Martin Powell, and Ian Greener

Abstract

This book challenges existing stereotypes about the ‘consumer as chooser’. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different ‘faces’ of the consumer and that it is not easy to categorise users in particular environments. Drawing on empirical research, the book critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines, but other essential values are revealed as important throughout the book. One issue conce ... More

Keywords: empirical research, citizenship, differentiated public, public services, consumerism

Bibliographic Information

Print publication date: 2009 Print ISBN-13: 9781847421814
Published to Policy Press Scholarship Online: March 2012 DOI:10.1332/policypress/9781847421814.001.0001

Authors

Affiliations are at time of print publication.

Richard Simmons, editor

Martin Powell, editor

Ian Greener, editor

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