The cases discussed in previous chapters show that advocates will sometimes come up against public services which, despite their best efforts, completely fail to give their clients the help they are entitled to expect. It is unfair to advocates, and useless for their clients, to send them out to ask for things we know will be refused. But advocates would be failing in their duty if they accepted bad services without trying to make them better. So what should they do? This chapter attempts to help people who encounter such roadblocks formulate a policy for dealing with them. It describes the work of the Gateshead Advice and Information Network (GAIN).
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