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Development In AfricaRefocusing the lens after the Millennium Development Goals$
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Hany Besada and Timothy M. Shaw

Print publication date: 2015

Print ISBN-13: 9781447328537

Published to Policy Press Scholarship Online: May 2016

DOI: 10.1332/policypress/9781447328537.001.0001

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Service-oriented government: the developmental state and service delivery in Africa after 2015 – are capacity indicators important?

Service-oriented government: the developmental state and service delivery in Africa after 2015 – are capacity indicators important?

Chapter:
(p.135) Five Service-oriented government: the developmental state and service delivery in Africa after 2015 – are capacity indicators important?
Source:
Development In Africa
Author(s):

George Kararach

Publisher:
Policy Press
DOI:10.1332/policypress/9781447328537.003.0006

Since the early 1980s, African countries have embarked upon public sector reforms. Criticism has been generated over these reforms because they were undertaken without sufficient data or understanding of the realities on the ground. Until recently, there has been no robust, standardized set of indicators to measure the quality of services as experienced by citizens in Africa. Without consistent and accurate information on the quality of services, it is difficult for citizens to assess and hold accountable service providers. Although the quality of data relating to Africa’s public administration has improved over the years by way of indicators, none has so far focused on capacity assessment and development. The annual Africa Capacity Indicators Reports have attempted to provide both qualitative and quantitative data on several clusters of capacities for development since 2011. Several issues arise from the use of capacity indicators to understand the nature of the relationships between actors and the beneficiaries of services for a post 2015 African development agenda.

Keywords:   public sector reforms, capacity indicators, service delivery, principal, agent

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