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What Matters In Policing?Change, values and leadership in turbulent times$
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Auke van Dijk, Frank Hoogewoning, and Maurice Punch

Print publication date: 2015

Print ISBN-13: 9781447326915

Published to Policy Press Scholarship Online: May 2016

DOI: 10.1332/policypress/9781447326915.001.0001

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When matters become ‘really real’: commanding operations

When matters become ‘really real’: commanding operations

(p.95) Four When matters become ‘really real’: commanding operations
What Matters In Policing?

Auke van Dijk

Frank Hoogewoning

Maurice Punch

Policy Press

The police can encounter a variety of situations such as sieges, criminal investigations, shootings, public disorder, disasters, civil emergencies and other major incidents. All incidents are a matter of judgement, risk analysis and selecting an appropriate response: and need to be dealt with by officers on the basis of training and experience, which require them to exercise a number of competences. The underlying insight is that officers, at all levels, never know what they might encounter; that in reacting to a spontaneous incident the organizational structure and its leadership style have to alter instantly to ‘command and control’; and that there will always be a demand for internal and external accountability. Incidents are potentially a learning experience: but may also early on–or even a great deal later–become a matter of dispute, recrimination and apportioning blame.

Keywords:   major incidents, training, experience, leadership style, competences, accountability, learning, command, control

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