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Restructuring public transport through Bus Rapid TransitAn international and interdisciplinary perspective$
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Juan Carlos Munoz and Laurel Paget-Seekins

Print publication date: 2016

Print ISBN-13: 9781447326168

Published to Policy Press Scholarship Online: September 2016

DOI: 10.1332/policypress/9781447326168.001.0001

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Passenger information systems

Passenger information systems

Chapter:
(p.247) Thirteen Passenger information systems
Source:
Restructuring public transport through Bus Rapid Transit
Author(s):

Carola Zurob

José Manuel Allard

Rosário Macário

Bernardo Garcia

Camila Garcia

Publisher:
Policy Press
DOI:10.1332/policypress/9781447326168.003.0013

A main success factor in the implementation of BRT systems is the user perception of the advantages of using it. Passenger information is a key tool to decrease the uncertainties of a journey on public transport and convey the benefits of the system. In this sense, BRT presents an advantage over regular bus services; due to its closed nature there is more control over variables like time and predictability of the service, key information for travellers. This chapter reviews the experience of developing passenger information for Santiago’s public transport system and the lessons that could be extrapolated to the design of passenger information systems for BRT networks.

Keywords:   passenger information system, information design, santiago, public transport

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