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Social policy review 27Analysis and debate in social policy, 2015$
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Zoë Irving, Zoë Irving, Menno Fenger, and John Hudson

Print publication date: 2015

Print ISBN-13: 9781447322771

Published to Policy Press Scholarship Online: January 2016

DOI: 10.1332/policypress/9781447322771.001.0001

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Embedded neglect, entrenched abuse

Embedded neglect, entrenched abuse

market failure and mistreatment in elderly residential care

(p.131) Seven Embedded neglect, entrenched abuse
Social policy review 27

Joe Greener

Policy Press

This chapter uses data from a covert ethnography to explore the organisation of care labour in a residential facility for elderly people. The temporal, technical and human organisation of the labour resulted in neglectful and abusive practices being engrained in the daily routines. A number of aspects of the work are analysed including misuse of caring equipment, poor continence care, malfunctioning feeding routines and the failure to implement various policy guidance on personalisation. The chapter suggests that corporate-level agendas which placed emphasis on profit maximisation within financialisation of business structures, were the significant factors shaping care practices in the care home under analysis.

Keywords:   elderly people, abusive practices, financialisation, care labour, covert ethnography, care home, care practices, personalisation

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