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Understanding street-level bureaucracy$
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Peter Hupe, Peter Hupe, Michael Hill, and Aurèlien Buffat

Print publication date: 2015

Print ISBN-13: 9781447313267

Published to Policy Press Scholarship Online: January 2016

DOI: 10.1332/policypress/9781447313267.001.0001

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First-line supervisors as gate-keepers

First-line supervisors as gate-keepers

Rule processing by head teachers

(p.227) Thirteen First-line supervisors as gate-keepers
Understanding street-level bureaucracy

Peter Hupe

Eva van Kooten

Policy Press

In the middle of a hierarchy first-line supervisors literally fulfill a pivotal role. While managing the daily work at their schools, head teachers react to the policy directives and other formal rules with which they are supposed to seek compliance. In processing those rules head teachers tend not to pass them automatically to the teachers they are supervising. Buffering can be observed, meaning that rules imposed by ‘higher’ authorities are being filtered. This finding implies that management matters, not in the least when practiced by supervisors closest to the street-level.

Keywords:   first line supervisors, middle management, head teachers, primary education, elementary schools

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