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Inclusive equalityA vision for social justice$
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Sally Witcher

Print publication date: 2013

Print ISBN-13: 9781447300038

Published to Policy Press Scholarship Online: May 2014

DOI: 10.1332/policypress/9781447300038.001.0001

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Relationships and identity

Relationships and identity

(p.181) Seven Relationships and identity
Inclusive equality

Sally Witcher

Policy Press

The chapter places under the spotlight the face-to-face interactions between front-line professionals and people using services, considers how their motivations might be understood and accommodated, and how positive, productive relationships might best be forged. Objectives and ‘transactional needs’ are explored in generic terms, building on previous discussion concerning human motivations. They include needs for positive self-affirmation and the avoidance of loss of face (Goffman 1967). There may be issues about the degree of familiarity, informality and intrusion into private matters that is appropriate, and the rituals of interaction need to be understood. The salience of characteristics, to a context and to the individual, is discussed. Drawing on earlier discussion, different types of relationship are explored, the component properties of relationship types are extracted and combinations conducive to inclusive equality are proposed. Two approaches to promoting engagement are then contrasted; the first marked by conditionality and coercion and the second by co-production, where power and voice are more equal. The positive contribution of rights, personalisation and choice are explored, though limits too are identified.

Keywords:   Relationships, Identity, Co-production, Personalization, Choice

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